Legal
Complaints Process
⚠DRAFT — template, not yet binding. This document is a working template that must be reviewed and finalised by qualified legal/compliance counsel, and its [bracketed] placeholders completed, before it takes effect. Do not rely on it as final legal terms.
We take complaints seriously. Here's how to raise one and what to expect.
How to raise a complaint
Email [OWNER: complaints@your-domain] with the subject "Complaint", or use the in-app support channel.
What to include
- Your account email.
- A clear description of the issue and what happened.
- Relevant dates, and what outcome you're seeking.
Our process and timelines
We will acknowledge your complaint within [OWNER: e.g. 2 business days] and aim to resolve it within [OWNER: e.g. 15 business days], keeping you updated if it takes longer.
Escalation
If you are not satisfied with our final response, you may be able to escalate to [OWNER: relevant ombudsman/regulator/ADR scheme, if applicable in your jurisdiction].
Trading involves risk of loss. Nothing on this page is investment advice. Automated copy trading does not remove market risk, and returns are not guaranteed. Past performance does not predict future results.